FAQ
What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials 925 sterling silver and 18K Gold Plating. We also offer pieces with high-quality cubic zirconia. Each product description details the materials used, so you can make an informed choice.
How do I know my ring size?
We recommend using a ring sizer tool or visiting a local jeweler for precise measurement. Alternatively, you can refer to our online ring size guide, which includes instructions on measuring your finger and a conversion chart for different international sizes.
Can I personalize or engrave my jewelry?
Yes, we offer personalization and engraving on select items! You can add a special name, date, or message to make it unique. Customization options are available on each eligible product page, or feel free to contact us for assistance.
How do I care for my jewelry?
To keep your jewelry looking its best, store it in a cool, dry place away from direct sunlight and moisture. Avoid contact with perfumes, lotions, and chemicals. We also suggest cleaning it periodically with a soft cloth or using our jewelry cleaning kit for maintenance.
Do you offer gift wrapping?
Yes! We offer complimentary gift wrapping and personalized gift messages on all orders. Simply select the gift wrap option at checkout, and your jewelry will arrive beautifully packaged and ready to gift.
What is your return policy?
We offer a 30-day return policy on all unworn items, except for personalized or engraved pieces. If you are not satisfied with your purchase, you can initiate a return for a full refund or exchange. Please see our return policy page for details and instructions.
Do you provide international shipping?
Yes, we ship worldwide! International shipping costs and delivery times vary based on your location and will be calculated at checkout. Please note that customs fees or taxes may apply depending on your country’s regulations.
How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number and link. You can use this information to track the status of your package. If you have any questions or issues with tracking, feel free to contact our support team.
Can I request a custom design?
Absolutely! We love working with customers on custom jewelry projects. If you have a specific design or idea in mind, please reach out to us with the details, and our design team will work with you to bring your vision to life.
